Textel
Textel is a business texting platform that enhances customer experience through AI and human-powered conversations, offering products like Textel Blast, Textel Conversations, and Textel for Salesforce.
Company Overview
Textel is a comprehensive business texting platform that enhances customer experience through AI and human-powered conversations. The platform is designed to support various business functions such as customer service, IT, operations, and sales & marketing. Textel's products integrate with major platforms like Genesys, NICE CXone, RingCentral, and Meevo, making it a versatile solution for multiple industries.
Products
Textel offers a suite of products tailored to different business needs. Textel Blast enables businesses to send mass SMS and MMS campaigns to targeted audiences efficiently. Textel Conversations provides a platform for 1:1 personalized texting with customers, supporting both SMS and MMS. Textel for Salesforce expands outbound texting functionality within Salesforce, including event-driven texts and detailed SMS-specific data reporting.
Platform Integrations
Textel integrates seamlessly with leading Customer Contact as a Service (CCaaS) and Point of Sale (POS) systems like Genesys, NICE CXone, RingCentral, SalonBiz, and Inspire by STX. These integrations allow businesses to incorporate texting into their existing workflows effortlessly, enhancing customer engagement and operational efficiency.
Compliance Features
Textel's platform supports compliance with TCPA and CTIA standards. Features include automatic opt-in/opt-out management, designated texting windows, and guided 10DLC registration. These tools help businesses maintain compliance and ensure secure and effective communication with customers.
Reporting and Analytics
Textel provides robust reporting and analytics tools to track the performance of SMS and MMS campaigns. Businesses can monitor key metrics, assess customer interactions, and generate insights to optimize their communication strategies. These tools facilitate data-driven decision-making and enhance overall customer engagement.