Thematic
Thematic is a B2B analytics company specializing in customer feedback analysis with offices in Auckland, New Zealand, and San Francisco, USA, and fully remote operations. Founded in 2015, the company offers advanced tools for thematic analysis, sentiment analysis, and integration capabilities to enhance customer satisfaction and business insights.
Services
Thematic offers a Customer Feedback Analysis platform that automatically discovers themes in feedback. The platform provides visualizations and reports aimed at improving customer satisfaction. Thematic's features include the Thematic Core platform, Thematic Answers for rapid sharing of insights, Thematic Generative AI for quick access to relevant insights, and one-click integrations for adding data. The platform supports various use cases like Product Management, Customer Experience, Support Operations, Insights & Research, and People Management.
History
Thematic was founded in 2015 and quickly gained recognition for product innovation and business development. In 2017, the company raised $1.2M in seed funding from AirTree Ventures and San Francisco angel investors. By 2018, Thematic established an R&D center in New Zealand and opened an office in San Francisco, USA. The company launched a market research and insights partnership program in 2019. In 2020, Thematic transitioned to fully remote operations and offices. In 2021, the company pivoted to focus on firms delivering software products and launched Chat Analytics along with integrations for Intercom and Zendesk.
Locations
Thematic operates from multiple locations, including Auckland, New Zealand, and San Francisco, CA, USA. The company supports fully remote work, allowing team members to work from various time zones within New Zealand and the United States. This remote-first approach has facilitated Thematic's global reach and operational flexibility.
Industry and Sub-Industry
Thematic operates in the B2B industry, specifically within the Analytics sub-industry. The company's platform provides advanced tools for analyzing customer feedback, making it a valuable resource for other businesses looking to improve their customer satisfaction metrics through data-driven insights.
Key Features
Thematic offers several key features to enhance customer feedback analysis. These include the Thematic Core platform, Thematic Answers for sharing specific insights, Thematic Generative AI for quick paths to relevant insights, and one-click integrations for seamless data addition. The platform empowers various departments such as Product Management, Customer Experience, Support Operations, Insights & Research, and People Management.