Ana Sophia Real
About Ana Sophia Real
Ana Sophia Real is a Customer Support Specialist with a background in graphic design and content creation. She has experience in various customer support tools and project management platforms, and holds degrees in Information Technology and English Language and Literature.
Current Role at Thematic
Ana Sophia Real currently serves as a Customer Support Specialist at Thematic, a position she has held since 2021. In this role, she utilizes her extensive experience in customer service and support to assist clients effectively. Her responsibilities include managing customer inquiries, providing solutions, and ensuring a positive customer experience.
Previous Work Experience
Before joining Thematic, Ana Sophia Real worked in various customer support and management roles. She was a Customer Relations Manager at BBR - Creative Events and Digital Agency from 2017 to 2019 in Sydney, Australia. She also held the position of Support Ninja at Million Dollar Coach from 2018 to 2019. Earlier in her career, she worked as a Customer Service Representative at Convergys from 2014 to 2016 in the Philippines and as a Customer Support Specialist at Service Response Partners, LLC from 2019 to 2020.
Education and Qualifications
Ana Sophia Real has a diverse educational background. She earned a Bachelor of Science in Information Technology from San Beda College, studying from 2008 to 2011. Additionally, she obtained a Bachelor of Arts in English Language and Literature from the Asian Institute for Distance Education. She also studied Hotel, Motel, and Restaurant Management at Centro Escolar University, achieving a Bachelor of Science from 2012 to 2013.
Technical Skills and Tools
Ana Sophia Real possesses a range of technical skills relevant to her roles. She is proficient in graphic design and content creation, utilizing tools such as Canva and Adobe Photoshop. She is familiar with website management and content creation using WordPress. Additionally, she has experience with customer support and productivity tools, including Help Scout, Hubspot, Intercom, Zendesk, and Freshdesk, as well as project management platforms like Asana, Jira, and Clickup.
Communication and Collaboration Expertise
Ana Sophia Real is skilled in managing communications and scheduling through various platforms, including Microsoft Outlook, Google Apps, and G Suite. She effectively uses communication tools such as Slack, Skype, and Zoom to facilitate team collaboration. Her expertise extends to security and password management tools like LastPass, ensuring secure operations in her work.