Austin Presley
About Austin Presley
Austin Presley is a Customer Success Manager at Thematic, where he has worked since 2021. He previously held roles as a Product Specialist at Thematic and as an Account Executive at both Yelp and Bay Area Compliance Lab Corp.
Current Role at Thematic
Austin Presley currently serves as a Customer Success Manager at Thematic, a position he has held since 2021. In this role, he focuses on exploring new verticals for AI application in customer feedback. His work involves ensuring that clients effectively utilize Thematic's tools to transform customer feedback into actionable insights.
Previous Experience at Thematic
Prior to his current role, Austin worked at Thematic as a Product Specialist from 2019 to 2021. During his tenure, he contributed to the company's mission of transforming customer feedback into actionable insights for notable clients such as Greyhound, Vodaphone, and Doordash. His experience in this position laid the groundwork for his current focus on customer success.
Experience at Yelp
Austin worked as an Account Executive at Yelp from 2017 to 2019. In this role, he was involved in closing deals and managing client relationships. His experience at Yelp provided him with skills that he later applied in his roles at Thematic.
Education Background
Austin studied Business Administration, Strategic Management, and Entrepreneurship at California State University, Stanislaus, where he earned his Bachelor's degree from 2015 to 2016. He also attended San Jose City College from 2012 to 2014, studying Business Administration and Management, General, and achieving a 2 Year Transfer.
Early Career at Bay Area Compliance Lab Corp
Before joining Yelp, Austin worked as an Account Executive at Bay Area Compliance Lab Corp for 7 months in 2017. This early experience contributed to his understanding of client management and sales strategies.