Mark Bertolino
About Mark Bertolino
Mark Bertolino is a Senior Enterprise Solution Consultant with extensive experience in sales and customer feedback analytics. He specializes in helping organizations enhance revenue, reduce costs, and improve decision-making through data-driven strategies.
Current Role at Thematic
Mark Bertolino serves as a Senior Enterprise Solution Consultant at Thematic since 2022. In this role, he focuses on helping enterprise organizations leverage advanced feedback analytics to drive revenue, reduce costs, and gain a competitive advantage. His work involves empowering companies to make informed, data-driven decisions regarding their go-to-market strategies, product development, and employee engagement.
Previous Experience at Talkdesk
Before joining Thematic, Mark worked at Talkdesk as an Enterprise CX Consultant from 2021 to 2022. During his 11-month tenure in Florida, he specialized in enhancing customer experience solutions for enterprise clients, contributing to their operational efficiency and customer satisfaction.
Sales and Consulting Background
Mark has extensive experience in sales and consulting roles. He was an Enterprise Sales Executive at Validity Inc. from 2020 to 2021 and held the position of Director of Sales at Officescape, Inc. from 2008 to 2015. His background also includes roles at Globoforce as a Corporate Account Executive and at ADP as a District Manager for Major Accounts.
Education and Expertise
Mark Bertolino studied at Saint Louis University, where he earned a Bachelor of Arts degree with a focus on Communications, Marketing, and Professional Writing from 1997 to 2001. His educational background supports his expertise in leveraging AI-driven customer feedback analysis to align product and operational teams effectively.
Career Progression
Mark's career spans various roles in sales, marketing, and consulting. He began as a Marketing Director at Henry Poor Lumber Co. and progressed to positions such as Assistant Sales/Marketing Manager at Officescape, Inc. His diverse experience has equipped him with skills in customer feedback analysis and strategic decision-making.