Robert Dumbleton
About Robert Dumbleton
Robert Dumbleton is the Data Science Team Lead at Thematic, where he develops AI and Machine Learning models to analyze customer feedback. He has a background in Civil and Environmental Engineering from the University of Auckland and has held various roles in data analysis and engineering.
Work at Thematic
Robert Dumbleton currently serves as the Data Science Team Lead at Thematic, a position he has held since 2019. In this role, he has contributed to the development of AI and Machine Learning models that analyze customer feedback, providing actionable insights for clients. He has played a significant role in enhancing Thematic's SaaS platform capabilities, particularly in identifying themes and sentiment in text data. Prior to his current position, he worked as the R&D Team Lead at Thematic from 2017 to 2019.
Education and Expertise
Robert Dumbleton earned a Bachelor of Engineering (BE) in Civil & Environmental Engineering from the University of Auckland, completing his studies from 2008 to 2011. His educational background provides a strong foundation for his expertise in data science, particularly in leveraging NPS and CSAT survey data to enhance customer loyalty and satisfaction.
Previous Work Experience
Before joining Thematic, Robert Dumbleton worked as a Data Analyst at Auror from 2016 to 2017 in Auckland, New Zealand. He also has experience as a Site Engineer at HEB Construction, where he worked from 2011 to 2014. This diverse work history has contributed to his skills in data analysis and engineering.
Contributions to AI and Machine Learning
At Thematic, Robert Dumbleton has been instrumental in developing AI and Machine Learning models that focus on analyzing customer feedback. His work in this area has helped organizations gain actionable insights, improving their understanding of customer sentiment and enhancing their overall service delivery.