ThinkOwl
ThinkOwl offers an AI-driven platform that includes OwlDesk, OwlForce, ThinkOwl Conversations, fileee Business, and fileee Private, designed to enhance customer service and document management through automation and AI technology.
Services
ThinkOwl offers a comprehensive platform featuring multiple services designed to enhance customer interaction and document management through AI. Their key offerings include OwlDesk, OwlForce, ThinkOwl Conversations, fileee Business, and fileee Private. These services encompass functionalities like cloud-based service desks, ticketing systems, conversational AI for automating customer dialogues, digital self-service options, and AI-driven document management for businesses and individuals.
Products
ThinkOwl's product lineup includes OwlDesk, OwlForce, ThinkOwl Conversations, fileee Business, and fileee Private. OwlDesk is a cloud-based service desk that supports service teams with AI, featuring an omnichannel inbox and workflow automation. OwlForce leverages conversational AI and intelligent document processing to automate customer service. ThinkOwl Conversations provides digital self-service options such as mobile forms and electronic signatures. Fileee Business is an AI-driven document management system for businesses, while fileee Private assists individuals in managing personal paperwork.
AI and Automation
ThinkOwl's platform harnesses the power of AI and automation to streamline customer service and document management. Their AI can process voice messages, emails, and texts in 18 languages, offering features like AI-generated suggestions, automated task distribution, and conversational AI. The AI-driven ticket management system efficiently organizes and distributes tasks based on team member availability. Workflow automation in ThinkOwl allows customer service processes to be managed and customized using BPMN, enhancing efficiency and response quality.
Security Features
ThinkOwl prioritizes data security with robust measures in place to protect user information. Their security features include encryption of data during transmission, incident response protocols, access control mechanisms, network management, and secure data center operations. These safeguards ensure that both business and individual user information remains protected, maintaining trust and compliance with data security standards.
User Base and Pricing
ThinkOwl's AI platform is trusted by over 5,000 companies and 260,000 private users. They offer a range of pricing plans tailored to different user needs, including a free plan for small service teams and feature-rich Standard, Professional, Enterprise, and Enterprise+ plans. OwlForce pricing involves base fees plus additional costs based on CPU and RPA usage billed per minute. ThinkOwl Conversations, an add-on for OwlDesk, follows a transaction-based pricing model, providing flexibility for businesses to scale their digital processes.