Aleaha W.
About Aleaha W.
Aleaha W. is a Customer Success Representative at Tideworks Technology, with a strong background in customer service and management. She has over 15 years of experience in various roles within the transportation and logistics sector, complemented by her academic achievements in management.
Current Role at Tideworks Technology
Aleaha W. serves as a Customer Success Representative at Tideworks Technology, where she has been employed since 2021. In this role, she utilizes her expertise in process improvement and data analysis to enhance customer satisfaction. Her responsibilities include addressing customer inquiries and ensuring that clients receive optimal support and solutions tailored to their needs.
Previous Experience at CSX Intermodal Terminals, Inc.
Before joining Tideworks Technology, Aleaha W. worked at CSX Intermodal Terminals, Inc. as a Support Specialist from 2017 to 2020. During her three years in this position, she was based in the Jacksonville, Florida Area. Her role involved providing support and assistance to various stakeholders, contributing to operational efficiency.
Career at CSX Transportation Intermodal
Aleaha W. has an extensive background with CSX Transportation Intermodal, where she worked for nine years from 2003 to 2012. Her roles included Operations Support and Customer Account Representative, where she developed skills in problem resolution and customer engagement. This long tenure provided her with a solid foundation in the transportation and logistics industry.
Educational Background
Aleaha W. holds a Master's degree in Management from the University of North Florida, which she completed from 2018 to 2020. Prior to that, she earned a Bachelor of Supervision and Management from Florida State College--Jacksonville, graduating Cum Laude in 2018. Her academic achievements reflect her commitment to understanding business supervision and management principles.
Expertise in Customer Success
With a strong background in problem resolution and customer satisfaction, Aleaha W. has developed expertise in customer success strategies. Her previous roles in customer account management and support have equipped her with the skills necessary to analyze customer needs and implement effective solutions, contributing to her current position.