Benjamin Reedy
About Benjamin Reedy
Benjamin Reedy serves as the Director of Client Success Management at Tideworks Technology, where he has worked since 2021. He has extensive experience in customer service management, having held various leadership roles across multiple companies since 2005.
Current Role at Tideworks Technology
Benjamin Reedy serves as the Director of Client Success Management at Tideworks Technology, a position he has held since 2021. In this role, he focuses on enhancing client relationships and ensuring customer satisfaction. His leadership contributes to the overall success of the organization, based in Jacksonville, Florida.
Previous Experience at Vcommerce Corp
Before joining Tideworks Technology, Benjamin Reedy worked at Vcommerce Corp as the Customer Services and Order Management Manager from 2005 to 2009. During his four years in this role, he developed skills in customer service management and order processing, laying the groundwork for his future positions in the industry.
Career Progression at Apriva
Benjamin Reedy continued his career at Apriva, where he served as Customer Support Manager from 2009 to 2013. Over four years, he managed customer support operations, enhancing service delivery and client satisfaction, which further solidified his expertise in customer service management.
Mentoring and Team Development Focus
Throughout his career, Benjamin Reedy has emphasized mentoring and training for both direct reports and fellow staff members. His commitment to developing talent and fostering a positive team environment has been a consistent aspect of his professional approach across various roles.
Diverse Experience in Customer Success Management
Benjamin Reedy has held multiple positions in customer success management, including roles at Octopi Commerce, Gridline, Inc., Concentrix, and Retailer Web Services. His diverse experience spans over a decade, combining customer service management with technical expertise in processes and methodologies.