Bill Lovern
About Bill Lovern
Bill Lovern is a Customer Success Manager at Tideworks Technology, where he has worked in various roles since 2005. He holds a degree in Information Systems and Accounting from Washington State University.
Current Role as Customer Success Manager
Bill Lovern currently serves as a Customer Success Manager at Tideworks Technology, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Tideworks' solutions. His experience in customer engagement and support is integral to fostering strong client relationships.
Career at Tideworks Technology
Bill Lovern has had a diverse career at Tideworks Technology, beginning as a Field Services Engineer from 2005 to 2007. He progressed through various roles including Business System Analyst, Senior Business System Analyst, and Dedicated Resources Lead - Intermodal TOS. He also served as QCoE Manager - Intermodal TOS from 2016 to 2021 and briefly as Intermodal TOS - Technical Project Manager in 2021. His tenure at Tideworks showcases his extensive knowledge in technology and customer service.
Education and Expertise
Bill Lovern studied at Washington State University, where he achieved a degree in Information Systems and Accounting. This educational background provides him with a strong foundation in both technical and financial aspects of business, contributing to his effectiveness in various roles within Tideworks Technology.
Professional Experience Timeline
Bill Lovern's professional experience at Tideworks Technology spans multiple roles and locations. He worked in Seattle, Washington, from 2005 to 2016, before transitioning to Jacksonville, Florida, where he continued his career until the present. His roles include Field Services Engineer, Production Support Engineer, and various analyst and management positions, reflecting a broad skill set in technology and customer support.