Courtney Bales
About Courtney Bales
Courtney Bales is a Customer Success Manager with extensive experience in client support and sales. She has held various roles in multiple companies, including Tideworks Technology, PT Genie, and SilkRoad.
Current Role at Tideworks Technology
Courtney Bales serves as a Customer Success Manager at Tideworks Technology. She has held this position since 2022, contributing to the company's efforts in enhancing client satisfaction and ensuring successful product implementation. Her role involves working closely with clients to understand their needs and provide tailored solutions.
Previous Experience in Customer Success Management
Before joining Tideworks Technology, Courtney Bales worked as a Customer Success Manager at Bellwether Purchasing Software from 2021 to 2022. She also held a similar position at PT Genie for 9 months in 2020 to 2021. Her experience in these roles has equipped her with skills in client relationship management and support.
Background in Client Support and Sales
Courtney has a diverse background in client support and sales. She worked as a Senior Client Support Specialist at Paycor for 11 months in 2019 to 2020 and as a Sales Representative at Web.com for one year from 2013 to 2014. Additionally, she served as a Client Service Representative at Merrill Lynch for two years from 2014 to 2016.
Technical Support and Solutions Advisory Experience
Courtney Bales has extensive experience in technical support and solutions advisory roles. She worked as a Technical Support Specialist at SilkRoad from 2016 to 2020 and as a Solutions Advisor at the same company for one year from 2018 to 2019. These positions involved providing technical assistance and advising clients on product solutions.