Daniel Downey
About Daniel Downey
Daniel Downey is an Information Technology Field Engineer at Tideworks Technology in Oakland, California, where he has worked since 2020. He has a background in IT support, having held various roles in desktop support and systems administration across multiple companies.
Work at Tideworks Technology
Daniel Downey has been employed at Tideworks Technology as an Information Technology Field Engineer since 2020. In this role, he is responsible for maintaining controlled areas at customer facilities, including data centers and communications closets. He handles the repair and maintenance of vehicle-mounted computers and handheld mobile devices. His position involves reviewing performance and error logs daily for supported applications and monitoring automated system alerts as part of customer support duties.
Previous Employment Experience
Before joining Tideworks Technology, Daniel worked at several organizations in various IT roles. He served as a Desktop Support Specialist at Fehr & Peers from 2018 to 2019. Prior to that, he was employed at Novacart Inc as Desktop Support / Onsite Support for Systems Admin from 2015 to 2016. He also worked as an IT Specialist at bay.org from 2016 to 2017, providing IT support for a multi-national family of affiliated companies and unaffiliated customers.
Education and Certifications
Daniel Downey has a background in Information Technology, having studied at multiple institutions. He completed the MCP and MCSA Certificate Program at Stride from 2015 to 2016. Additionally, he achieved an A+ Certificate Program at City College of San Francisco in 2015. He also studied Business Administration and Management at Diablo Valley College. These educational experiences have equipped him with the necessary skills for his roles in IT support and engineering.
Technical Skills and Responsibilities
In his current role and previous positions, Daniel Downey has developed a range of technical skills. He is adept at handling repairs and maintenance of various computing devices, including vehicle-mounted computers and handheld mobile devices. His responsibilities include monitoring system alerts, reviewing performance logs, and providing IT support. He has experience in maintaining IT infrastructure and ensuring optimal performance for supported applications.