Dylan Crissman
About Dylan Crissman
Dylan Crissman is a Customer Success Specialist currently employed at Tideworks Technology in Jacksonville, Florida. He has a background in technical support and customer service, with experience at SilkRoad and ADT, and possesses expertise in Learning Management Systems and Applicant Tracking Systems.
Work at Tideworks Technology
Dylan Crissman has been employed at Tideworks Technology since 2022, serving as a Customer Success Specialist. In this role, he focuses on ensuring customer satisfaction and optimizing the user experience with Tideworks' software solutions. His responsibilities include addressing customer inquiries, providing support, and facilitating the implementation of technology solutions tailored to client needs.
Previous Experience at SilkRoad
Before joining Tideworks Technology, Dylan Crissman worked at SilkRoad from 2017 to 2022 as a Technical Support Representative. During his five years at SilkRoad, he gained significant experience in Learning Management System (LMS) functionality and maintenance. He also contributed to the development of Applicant Tracking Systems (ATS), enhancing the company's product offerings and customer support capabilities.
Experience at ADT
Dylan Crissman began his career in customer support at ADT, where he worked as a Customer Support Agent from 2014 to 2017. In this role, he developed skills in customer service and technical support, addressing client concerns and providing solutions to enhance customer satisfaction.
Education and Expertise
Dylan Crissman is currently studying Computer Science at Florida State College at Jacksonville. His education has been put on hold since 2006, but he remains committed to personal and professional growth. He actively seeks feedback and learning opportunities to enhance his expertise in technology and customer support.