Kelsey Lyons
About Kelsey Lyons
Kelsey Lyons is a Customer Success Manager at Tideworks Technology, where she has worked since 2022. She has a diverse background in customer service and product management, with previous roles at companies such as Web.com and Tropical Smoothie Cafe.
Current Role at Tideworks Technology
Kelsey Lyons serves as a Customer Success Manager at Tideworks Technology, a position she has held since 2022. In this role, she manages the business relationship between Tideworks and a designated portfolio of customers. Her responsibilities include overseeing the delivery of products and professional services, ensuring customer satisfaction, and acting as the escalation point for critical operational issues. Kelsey is also accountable for the profit and loss (P&L) of her assigned portfolios, which involves accurate invoicing and identifying internal cost-saving opportunities.
Previous Experience in Customer Service and Management
Before her current role, Kelsey gained extensive experience in customer service and management. She worked at Tropical Smoothie Cafe as a Manager from 2010 to 2013, where she developed her leadership skills. Kelsey also served as a server at various establishments, including Gators Dockside and Hurricane Grill & Wings, from 2013 to 2016. This background in the service industry has equipped her with strong interpersonal skills and a customer-focused approach.
Experience in Product Management and Marketing
Kelsey has a solid foundation in product management and marketing, having worked at Web.com from 2016 to 2019. During her tenure, she held roles in product management and participated in a product marketing internship in 2015. This experience allowed her to develop skills in project management, client engagement, and strategic marketing, which she now applies in her current position at Tideworks Technology.
Educational Background in Marketing and Advertising
Kelsey studied at the University of North Florida, where she earned a Bachelor of Science (B.S.) in Marketing and Advertising from 2012 to 2015. Prior to that, she attended Florida State University for one year in 2011. Her educational background provides her with a strong understanding of marketing principles, which she utilizes in her role at Tideworks Technology to execute go-to-market strategies and leverage client insights.