Kevin Michael Jordan
About Kevin Michael Jordan
Kevin Michael Jordan is a Service Desk Analyst with extensive experience in IT support and network components. He has worked in various roles, including IT Support Specialist and Service Desk Technician, and has a strong background in customer service and technical troubleshooting.
Work at Tideworks Technology
Kevin Michael Jordan has been employed at Tideworks Technology as a Service Desk Analyst since 2018. In this role, he provides technical support and troubleshooting for various software and hardware issues. His responsibilities include assisting users with software upgrades, operating system installations, and hardware repairs. His position requires a strong understanding of network and computer components, which he utilizes to effectively diagnose and resolve issues.
Previous Experience in IT Support
Before joining Tideworks Technology, Kevin worked at Providence St. Joseph Health as an IT Support Specialist 1 from 2017 to 2018. His role involved providing technical support in Renton, Washington, where he developed skills in diagnosing and repairing software and hardware issues. Additionally, he served as a helpdesk intern at Kingsborough Community College from 2012 to 2015, where he focused on repairing and upgrading software on loaner laptops.
Internship Experience
Kevin gained valuable experience in a startup environment by interning at a political campaign office in Lansdale, PA. His responsibilities included the maintenance, repair, and setup of office computers and network equipment. This experience contributed to his practical knowledge of IT support and enhanced his problem-solving skills in real-world scenarios.
Education and Training
Kevin studied at Kingsborough Community College from 2009 to 2011. His education provided a foundation in computer science and IT support, which he has built upon through his various roles in the technology sector. The skills acquired during his studies have been instrumental in his career development.
Technical Skills and Specializations
Kevin specializes in customer service, software upgrade and removal, operating system installation, and hardware repair and upgrade. His knowledgeable understanding of network and computer components enables him to effectively address and resolve technical issues. This skill set is essential for his role as a Service Desk Analyst, where he interacts with users to provide timely support.