Marco Rodriguez
About Marco Rodriguez
Marco Rodriguez is a Field Services Engineer at Tideworks Technology, where he maintains controlled areas at customer facilities and provides support for applications. He has previous experience as a Systems Engineer and Safety and Maintenance Assistant, and he holds degrees in Computer Systems Engineering and Project Management.
Current Role at Tideworks Technology
Marco Rodriguez serves as a Field Services Engineer at Tideworks Technology, a position he has held since 2022. In this role, he is responsible for maintaining all Tideworks controlled areas at customer facilities, which includes datacenters and computer and communications rooms. He provides support for Tideworks applications and ancillary third-party software, ensuring operational efficiency. His daily responsibilities include monitoring and responding to automated alerts, as well as producing documentation for all relevant activities related to IT infrastructure and support.
Previous Experience in IT and Engineering
Prior to joining Tideworks Technology, Marco Rodriguez worked at Unisys as a Field Engineer from 2021 to 2022 in Seattle, Washington. His experience also includes a role as a Systems Engineer at OK Computer EIRL from 2015 to 2018 in Moquegua, Peru, where he worked for three years. Additionally, he served as a Safety and Maintenance Assistant at IntegraCare Corporation from 2019 to 2021 in Reston, Virginia, for two years. This diverse background has equipped him with a broad range of technical skills and knowledge in the field.
Education and Certifications
Marco Rodriguez has a solid educational background in computer systems and project management. He earned a Bachelor of Science in Computer Systems Engineering from Jose Carlos Mariategui University. He also studied at Northern Virginia Community College, where he completed a Certificate in English as a Second Language from 2018 to 2020. Furthermore, he obtained a Diploma in Project Management from BSG Institute and a qualification as a Computer Technician from Abaco Institute. These educational achievements support his technical expertise in the industry.
Technical Skills and Responsibilities
In his current position, Marco Rodriguez monitors and reviews performance and error reports daily for supported applications and technologies. His responsibilities include maintaining IT infrastructure and ensuring the reliability of systems at customer facilities. He produces documentation related to all activities in IT support, which is essential for maintaining operational standards. His technical skills are complemented by his experience in various engineering roles, allowing him to effectively address challenges in the field.