Michael Eaton
About Michael Eaton
Michael Eaton serves as the Service Center Manager at Tideworks Technology, where he has worked since 2018. With a background in various roles at Providence Health & Services, he brings extensive experience in support center management and a strong understanding of the interplay between technology and user needs.
Work at Tideworks Technology
Michael Eaton has served as the Service Center Manager at Tideworks Technology since 2018. In this role, he is responsible for overseeing the operations of the service center, ensuring effective support for users and maintaining communication between users and technical teams. His position emphasizes the importance of user relationships and the practical application of technology solutions. Eaton's tenure at Tideworks Technology spans six years, during which he has contributed to enhancing service delivery and user satisfaction in the Greater Seattle Area.
Previous Experience at Providence Health & Services
Prior to his current role, Michael Eaton worked at Providence Health & Services for over a decade. He began as a Service Desk Technician from 2006 to 2011, where he provided technical support to users. He then advanced to the role of Service Desk Supervisor from 2012 to 2018, managing a team and ensuring efficient service delivery. Eaton also held the position of Enterprise Knowledge Administrator for six months in 2012 and served as a Service Desk Tier II technician from 2011 to 2012. His experience at Providence Health & Services established a strong foundation in support center management.
Education and Expertise
Michael Eaton studied at Kapi‘olani Community College from 1993 to 1994, and later attended Southern Illinois University, Carbondale, where he earned a Bachelor of Science degree. His educational background complements his extensive experience in support center management. Eaton emphasizes the importance of both technical skills and emotional intelligence in managing support services, reflecting a commitment to continuous learning and innovative thinking.
Background in System Administration
Before his extensive career at Providence Health & Services, Michael Eaton worked as a System Administrator at CorVel Corporation from 1998 to 1999. This role provided him with foundational technical skills that have been beneficial throughout his career in service management. His diverse experience across various roles in technology and support services has equipped him with a comprehensive understanding of the critical functions of modern support centers.
Philosophy on Support Center Management
Michael Eaton believes that effective management of a Support Center requires a combination of technical expertise and emotional intelligence. He advocates for a passion for learning and a willingness to challenge conventional thinking. Eaton has been instrumental in maintaining user relationships and communicating real-world issues to engineers and architects, highlighting the importance of integrating people, processes, and technology in support center operations.