Terry Hart, MBA, Pm
About Terry Hart, MBA, Pm
Terry Hart is a Customer Success Manager at Tideworks Technology, bringing extensive experience in process improvement and strategic direction from previous roles in the US Navy and CSX Intermodal Terminals, Inc. He holds an MBA from Embry-Riddle Aeronautical University and has developed a reputation for his high energy and proactive approach.
Work at Tideworks Technology
Terry Hart has been serving as a Customer Success Manager at Tideworks Technology since 2021. In this role, he provides strategic direction to leadership teams for enterprise-wide initiatives. His responsibilities include leveraging analytical skills to enhance customer satisfaction and operational efficiency. Based in Jacksonville, Florida, he collaborates with various stakeholders to ensure the successful implementation of customer-focused strategies.
Previous Experience at CSX Intermodal Terminals, Inc.
Terry Hart held multiple positions at CSX Intermodal Terminals, Inc. from 2008 to 2021. He began as a Process Improvement Analyst, then advanced to Senior Manager of Operations Planning, and finally served as Manager of Continuous Process Improvement. Throughout his tenure, he implemented new systems that resulted in annual productivity gains exceeding ten million dollars, demonstrating a strong focus on operational excellence.
Career with the US Navy
Terry Hart served in the US Navy as an Aerospace Engineering Duty Officer from 1988 to 2008, completing a 20-year career. His role involved overseeing engineering projects and ensuring the operational readiness of aerospace systems. This experience provided him with a solid foundation in leadership and technical expertise.
Education and Expertise
Terry Hart holds a Master of Business Administration (MBA) from Embry-Riddle Aeronautical University. He also studied Technical and Scientific Communication at the University of Minnesota, earning a Bachelor of Science (BS). Additionally, he achieved Lean Sensei certification from Villanova University, highlighting his expertise in lean methodologies and continuous improvement.
Training and Development Contributions
Terry Hart developed and taught a lean curriculum to over 1,000 management and craft employees during his career. His ability to build and maintain productive relationships with stakeholders has made him a trusted partner to leadership and program teams. He is recognized for his proactive approach and high energy, earning him the nickname 'Energizer Bunny' among peers and leaders.