Thomas Dahl Petersen
About Thomas Dahl Petersen
Thomas Dahl Petersen serves as the Director of Customer Success Management at Tideworks Technology, where he has worked since 2019. He holds a Bachelor's degree in Business and a Master's degree in Business Administration, and has extensive experience in project management and operational excellence within the maritime and technology sectors.
Current Role at Tideworks Technology
Thomas Dahl Petersen serves as the Director of Customer Success Management at Tideworks Technology. He has held this position since 2019, overseeing the delivery of Tideworks products and related services. His efforts contribute to an annual customer revenue of $30 million. In this role, he emphasizes a continuous improvement mindset to enhance customer experience.
Previous Experience at Tideworks Technology
Prior to his current role, Petersen worked at Tideworks Technology in various capacities. He served as Project Manager for Strategic Projects from 2014 to 2015 and later as Director of Professional Services from 2017 to 2019. His experience in these roles helped shape his approach to customer success management.
Professional Background in the Maritime Industry
Petersen has extensive experience in the maritime industry, having worked at A.P. Moller - Maersk and APM Terminals. He held positions such as Senior General Manager at Maersk Global Service Centers from 2010 to 2013 and General Manager of Operations Planning at APM Terminals from 2007 to 2010. His roles involved managing operations and enhancing process excellence.
Educational Background
Petersen studied at Southwestern University, where he earned a Bachelor of Arts degree in Business from 1997 to 2001. He later attended Lloyds Maritime Academy - APM Terminals Magnet, studying Management from 2001 to 2003. He also obtained a Master of Business Administration from Western Governors University from 2018 to 2020.
Expertise in Project Management
Petersen has expertise in managing projects across geographical scopes, focusing on cultural awareness and stakeholder management. His background includes various roles that required strategic planning and operational oversight, contributing to his comprehensive understanding of customer success in the technology and maritime sectors.