William Kidd Smith
About William Kidd Smith
William Kidd Smith is a Client Success Manager at Tideworks Technology, with a background in logistics and systems engineering. He has extensive experience in managing teams and logistics for high-stakes events, and has founded a successful tech-enabled home services company.
Work at Tideworks Technology
William Kidd Smith has been serving as a Client Success Manager at Tideworks Technology since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring the successful implementation of logistics solutions. His experience in managing client relationships and understanding customer needs contributes to the company's commitment to delivering tailored services.
Education and Expertise
William Kidd Smith studied at the United States Military Academy at West Point, where he earned a Bachelor's degree in Systems Engineering from 2006 to 2010. He furthered his education at the Army Logistics University, completing the Combined Logistics Career Course in 2014. His academic background equips him with a strong foundation in logistics and systems management.
Background in Logistics and Management
Prior to his current position, William worked at UPS as an Operations Manager and Customer Success Manager from 2020 to 2022. He also served in the US Army from 2010 to 2016, where he held roles in event planning and resource management. His diverse background includes entrepreneurship, having founded a tech-enabled home services company in Alaska.
Achievements in Project Management
William Kidd Smith has managed logistics for significant events, including trade shows and shipments for professional sports teams such as the Seattle Seahawks and Seattle Mariners. He has directly managed teams of up to 117 people, demonstrating his capability in leading multi-functional teams through complex projects.
Entrepreneurial Ventures
William founded Creative Cleaning Solutions, a small business he operated from 2016 to 2019 in Anchorage, Alaska. This venture achieved nearly $1 million in annual recurring revenue. His entrepreneurial experience complements his extensive background in logistics and project management.