Tidio
Tidio offers a comprehensive suite of customer service tools, including AI-driven solutions, multichannel communication, and sales automation features, with integrations across various platforms and robust security measures.
Services
Tidio offers a wide range of customer service tools designed to enhance communication and support for businesses. These include live chat, help desk services, multichannel communication, and advanced analytics. The platform supports various communication channels such as emails, WhatsApp, Messenger, Instagram, and live chat messages, all managed from a single dashboard. Additionally, Tidio enables sales automation through Flows with pre-designed templates for tasks like abandoned cart recovery and personalized discounts.
AI-Driven Customer Service Solutions
Tidio leverages artificial intelligence to improve customer service efficiency. Key AI-driven tools include the Lyro AI Chatbot and the Reply Assistant. The Lyro AI Chatbot is capable of answering up to 70% of customer inquiries, performing tasks like checking order statuses, and creating support tickets. These AI tools help businesses streamline their customer service operations, reducing the workload on human agents and enhancing response times.
Platform Integrations
Tidio integrates seamlessly with various platforms to provide a comprehensive customer service solution. Supported platforms include Shopify, WordPress, Magento, and WooCommerce. These integrations enable advanced features, such as live shopping cart previews and customer order histories for Shopify users. Additionally, Tidio supports integration with CRM and email marketing tools like HubSpot, Mailchimp, and Klaviyo, allowing businesses to manage customer interactions and marketing efforts efficiently.
Automation and No-Code Visual Builders
Tidio allows businesses to automate their customer service and sales processes using no-code visual builders. The platform's visual automation builder enables users to create custom Flows without needing any coding skills. This feature is particularly useful for creating complex automation tasks, such as handling customer inquiries and personalizing sales interactions, making it accessible for businesses of all sizes.
Security and Compliance
Tidio places a strong emphasis on data security and regulatory compliance. The platform employs TLS encryption and two-factor authentication to protect user data. Furthermore, Tidio ensures compliance with GDPR and CCPA regulations, which are critical for businesses handling sensitive customer information. These security measures help protect the integrity of customer data and meet legal standards across different regions.