Emma Kelly
About Emma Kelly
Emma Kelly is a Mortgage Loan Processor at Total Mortgage Services, LLC, where she has worked since 2020. She has a diverse background in customer service and administrative roles, with previous experience at Cameron Real Estate Group and Essex County Club.
Work at Total Mortgage Services
Emma Kelly has been employed at Total Mortgage Services, LLC as a Mortgage Loan Processor since 2020. In this role, she manages a pipeline to ensure that loans are processed and closed according to contract closing dates and rate lock expiration dates. She works closely with borrowers, loan officers, and closing agents to address inquiries and resolve problems efficiently. Her position requires a strong focus on customer service, as she provides support to both internal and external clients.
Previous Experience in Real Estate and Hospitality
Prior to her current role, Emma Kelly worked at Cameron Real Estate Group as an Administrative Assistant from 2018 to 2020. She also gained experience in the hospitality industry, serving as a Bar Manager at Essex County Club from 2015 to 2018, and as a Server/Bartender from 2013 to 2018. Additionally, she completed a Sales and Marketing Internship at The Catered Affair at the Boston Public Library in 2013 and interned at The White Dress by The Shore in 2012.
Education and Expertise
Emma Kelly studied at Francis T. Maloney High School from 2006 to 2010. She then attended Endicott College, where she earned a Bachelor of Science (B.S.) degree in Hospitality Administration/Management from 2010 to 2014. Her educational background, combined with her diverse work experience, has equipped her with skills relevant to both the mortgage and hospitality sectors.
Customer Service Skills
In her role as a Mortgage Loan Processor, Emma Kelly emphasizes superior customer service. She interacts with various stakeholders, including borrowers, loan officers, and closing agents, to ensure a smooth loan processing experience. Her ability to resolve inquiries and problems promptly is a key aspect of her work, contributing to client satisfaction and operational efficiency.