Erica Khan
About Erica Khan
Erica Khan is an Internal Compliance Auditor at Total Mortgage Services, LLC, where she has worked since 2017. She has held various roles within the company and has a background in legal studies and psychology from Quinnipiac University.
Current Role as Internal Compliance Auditor
Erica Khan serves as an Internal Compliance Auditor at Total Mortgage Services, LLC, a position she has held since 2017. In this role, she is responsible for overseeing quality control reviewers and ensuring compliance with internal policies and regulations. She plays a significant part in facilitating monthly reporting meetings with the Owner & Chairman and Senior Management, where she presents the results of review findings. Her work contributes to maintaining the integrity of the company's operations and compliance standards.
Previous Experience at Total Mortgage Services
Erica Khan has held multiple positions at Total Mortgage Services, LLC, showcasing her versatility and expertise in the mortgage industry. She worked as a Wholesale Account Manager for seven months in 2014, followed by roles as Production Manager and Pipeline Manager in 2015 and 2016, respectively. Additionally, she served as a Mortgage Loan Officer from 2013 to 2015 and as Post Closing Director for four months in 2016. Her diverse experience within the company has equipped her with a comprehensive understanding of various operational aspects.
Background in Customer Service and Consulting
Before her tenure at Total Mortgage Services, Erica Khan worked at Jenny Craig in various capacities from 2006 to 2012. She began as a Customer Service Coordinator and later became a Weight Loss Consultant and Centre Director. Her experience in customer service and consulting has contributed to her strong communication skills and ability to build rapport with clients and colleagues.
Educational Qualifications
Erica Khan earned a Bachelor's degree from Quinnipiac University, where she studied Legal Studies and Psychology. Her educational background provides her with a solid foundation in understanding legal compliance and human behavior, which are essential in her current role as an Internal Compliance Auditor.
Skills and Professional Attributes
Erica Khan is recognized for her dynamic communication style, which enhances her ability to mediate disputes and foster positive relationships within the workplace. She has a proven track record of maintaining high work quality, even when faced with additional responsibilities. Her skills in overseeing quality control and assisting with risk initiatives further demonstrate her commitment to excellence in compliance and operational integrity.