Totango
Totango offers a comprehensive customer success platform with features like SuccessBLOCs, integrations, portfolio management, customer engagement, reporting, and AI capabilities.
Customer Success Platform Features
Totango provides a comprehensive customer success platform with various features designed to enhance business outcomes. The platform includes SuccessBLOCs, integrated tools, portfolio management, customer engagement, reporting, and artificial intelligence. SuccessBLOCs are pre-built customer success programs offering best practices. The platform delivers a 360-degree view of customer health through connected data streams and supports both automated and manual customer interactions. Advanced features include in-app experiences, workflows, email campaigns, customer segmentation, and outcome success plans.
Integrated Tools and Third-Party Integrations
Totango's platform integrates seamlessly with numerous third-party tools to promote cross-functional collaboration. Key integrations include Salesforce, Zendesk, HubSpot, Slack, Pendo, MS Outlook, and Google Calendar. These integrations enhance customer success by enabling smooth data transition and communication across various platforms. Totango also supports additional functionalities through SCIM and SSO features.
Data Privacy and Security
Totango commits to enterprise-grade privacy and security. Their platform is SOC-2 certified and GDPR compliant, ensuring high standards of data protection. With features like SCIM and SSO support, Totango provides robust security measures. The platform guarantees data privacy for users managing sensitive customer information.
Customer Success Programs and Insights
Totango offers various customer success programs tailored to different customer journey stages, including onboarding, adoption, renewal, and advocacy. The platform’s SuccessBLOCs include goals, KPIs, segments, reports, and campaigns to guide businesses. Reporting features deliver insights into customer health and team performance, combining human insights with artificial intelligence to improve customer success outcomes.
Packages and Scalability
Totango provides flexible packages designed to meet various business needs, including Starter, Enterprise, and Premier plans. These packages cater to a broad range of companies, from small businesses to large enterprises. Totango’s customer success software is scalable, ensuring it can grow alongside a company's evolving needs, supporting fast-growing businesses and well-established software giants alike.