Tourlane
Tourlane is a Berlin-based online provider of personalized travel, offering multi-day itineraries, 24/7 concierge service, and flexible rebooking options.
Company Overview
Tourlane is an online provider of personalized travel based in Berlin, Germany. The company specializes in tailor-made journeys, including self-drive tours, private-guided safaris, and family trips. Tourlane has over 10,000 satisfied travelers who have rated the service 4.5 stars on Trustpilot. The company is backed by venture capital firms including Sequoia Capital and has been recognized by FocusMoney and awarded the Deutscher Servicepreis for excellent customer service.
Personalized Travel Services
Tourlane offers multi-day itineraries and a 24/7 concierge service tailored to the individual needs of travelers. The service is designed to provide unique, customized travel experiences with support options such as flexible rebooking and cancellations through TourlaneCare. The company’s offerings also include travel insurance options and a customer portal for managing travel data and preferences.
Travel Destinations
Tourlane provides trips to over 30 destinations worldwide, catering to various travel preferences and styles. With an emphasis on personalized experiences, Tourlane supports journeys that range from self-drive tours to private-guided safaris and family trips. Customers can gain insider tips on destinations, itineraries, and accommodations through the company’s newsletter.
Sustainability Agenda
Tourlane emphasizes sustainable travel through its dedicated sustainability agenda. The company aims to make travel more environmentally friendly by integrating sustainable practices within its services. This includes promoting eco-friendly destinations and encouraging responsible travel behaviors among its customers.
Data and Technology
Tourlane utilizes various tools and services for data processing and technology integration, including Wetu, Conso, Billomat, JustOn, Stripe, and Salesforce. For marketing and communication, the company employs tools like ActiveCampaign, SendGrid, Twilio, and Braze. Tourlane also uses analytics and optimization tools such as Google Analytics, FullStory, and Visual Website Optimizer. Data extraction and processing are handled with tools like Apify and ConvertAPI.