Trip.com
Trip.com offers a comprehensive range of travel services, including hotels, flights, car rentals, and custom trips, with a loyalty program and 24/7 customer support.
Services
Trip.com offers a comprehensive array of travel services, which includes booking for hotels, flights, trains, and car rentals. They also provide airport transfers, various tours, cruises, and custom trip packages. Their services extend to hot spring hotels, pet-friendly hotels, business travel accommodations, family-friendly, romantic hotels, hotels with fitness facilities, swimming pools, spas, and free Wi-Fi. Users can avail price match guarantees and 24/7 customer support.
Trip.com Rewards Program
Trip.com has a loyalty program called Trip.com Rewards. Members of this program can earn Trip Coins for every booking, which can then be used to save money on future trips. This rewards program is designed to provide users with continuous benefits and incentives to book their travel services through Trip.com’s platform.
Global Collaborations and Partnerships
Trip.com collaborates with over 1,000 trusted train partners across Europe such as LNER, GWR, Trenitalia, NTV Italo, Deutsche Bahn, and Renfe. They also work with major airlines across Asia to offer competitive flight deals to key destinations including Beijing, Shanghai, Hong Kong, Seoul, Tokyo, Okinawa, Jeju, and Taipei. These collaborations ensure a wide range of options and affordability for customers.
Global Presence and Accessibility
Trip.com operates in more than 230 countries and regions worldwide, ensuring global access to their extensive travel services. Customers can also connect with their services through a mobile app offering instant savings and easy booking access. Additionally, Trip.com provides various promotions and discounts throughout the year, enhancing customer value.
Customer Support and Service Guarantees
Trip.com offers round-the-clock customer support to assist travelers with their inquiries and issues. They provide service guarantees and instant support through live chat, aiming to ensure customer satisfaction. Additionally, they offer a price match guarantee, where the difference is refunded if a cheaper option is found elsewhere.