Jordan Helsloot
About Jordan Helsloot
Jordan Helsloot is the Associate Director of Operations at True Link Financial, where he has worked since 2022. He has a background in talent management and customer support recruiting, with previous roles at companies such as Triplebyte and Best Buy.
Work at True Link
Jordan Helsloot has been with True Link since 2020, initially serving as Operations and Support Manager before advancing to Associate Director of Operations in 2022. In this role, he focuses on enhancing operational efficiency and customer satisfaction. He has played a significant role in transforming the Trust Support team by implementing standardized procedures aimed at improving long-term customer satisfaction. Additionally, he collaborates with cross-functional team leads to drive product improvements and enhance the overall customer experience.
Previous Experience at Triplebyte
Prior to his tenure at True Link, Jordan worked at Triplebyte from 2017 to 2020. He served as Talent Manager and later as Head of Talent Management. In these roles, he managed the Talent Manager team, focusing on the creation and optimization of workflows, team call scripts, and training resources. His efforts contributed to the overall effectiveness of the team during a period marked by company layoffs.
Background in Customer Support and Recruiting
Jordan has a background in customer support recruiting, which he applies in his current role at True Link. His experience includes working as a Technical Recruiter at Randstad Technologies from 2015 to 2017 and as a Concierge Team Lead at Whole Foods Market from 2013 to 2015. These roles have equipped him with skills in team management and customer engagement, which he leverages in his coaching activities during his spare time.
Education and Expertise
Jordan studied at San Francisco State University, where he earned a Bachelor’s Degree in Communication Studies from 2013 to 2015. His educational background provides a foundation for his roles in operations and talent management, enabling him to effectively communicate and strategize within diverse teams.
Career Path and Early Roles
Jordan's career began at Nordstrom as a Sales Associate from 2006 to 2008, followed by a position as Sales Lead at Best Buy from 2009 to 2012. These early roles in retail helped develop his customer service skills and understanding of sales operations, which have been beneficial throughout his career in operations and talent management.