Shirley Huang
About Shirley Huang
Shirley Huang is a Customer Advocate at True Link, where she has worked since 2021. She has a diverse background in education and client services, having held various roles in organizations such as Earnest Inc., Sixup PBC, and the NYC Department of Education.
Work at True Link
Shirley Huang has been serving as a Customer Advocate at True Link since 2021. In her role, she has developed and implemented customer support strategies, tools, and processes aimed at improving the overall customer experience. Huang focuses on integrating empathy into data-driven experimentation and development, ensuring that customer needs are met effectively. Additionally, she has built an internal wiki and FAQ for clients, which enhances user experience and provides valuable resources for customers.
Previous Experience
Prior to her current position, Shirley Huang worked at Earnest Inc. as a Client Services Team Lead from 2015 to 2018. She also held the position of Product Manager at Sixup PBC, Inc. from 2018 to 2020. Earlier in her career, she was involved in education, serving as a Japanese Language and Culture Teacher at Youth For Understanding USA in 2006 and as an Elementary Education Instructor at the NYC Department of Education from 2006 to 2014. Additionally, she worked as an English Language Teacher in Japan through the Japan Exchange and Teaching Program from 2002 to 2005.
Education and Expertise
Shirley Huang holds a Master of Education (MEd) in Teaching English as a Second or Foreign Language/ESL Language Instructor from the City University of New York-Herbert H. Lehman College. She also earned a Bachelor's Degree in Human Development and Family Studies from the University of Connecticut. Her educational background supports her expertise in customer advocacy and educational roles, providing her with a strong foundation in communication and support strategies.
Background
Shirley Huang's professional journey began in education, where she taught English and Japanese language and culture. Her experience spans various roles in both educational and customer service sectors. Huang has worked extensively in the San Francisco Bay Area and has a diverse background that includes international teaching experience in Japan. This blend of education and customer service roles has shaped her approach to her current position at True Link.