TruRating
TruRating offers a consumer feedback platform that collects verified customer feedback at the point of sale, both online and in-store, and provides businesses with real-time access to this data through a comprehensive dashboard.
Services
TruRating provides a consumer feedback platform that collects verified customer feedback at the point of sale, both online and in-store. This allows businesses to gain real-time access to customer feedback and transaction data through an integrated dashboard. The company uses a single-question survey method to gather insights straight from the customers, ensuring a high response rate. TruRating's features include performance alerts, store-level insights, and ROI-driven analytics, all aimed at improving the customer experience and operational efficiency.
Products
TruRating's digital feedback solution collects post-purchase customer ratings on e-commerce platforms, helping businesses refine their online shopping experience. Additionally, the platform integrates with multiple payment vendors, such as Verifone, NCR, and Ingenico, to ensure seamless data collection in various transactional environments. One unique feature includes allowing businesses to display their in-store ratings online, which can enhance their SEO and build customer trust.
Consumer Feedback Integration
TruRating integrates with several leading payment vendors including Verifone, NCR, and Ingenico. This allows the company to seamlessly collect verified customer feedback across different point-of-sale systems. The feedback gathered is used to generate actionable insights through TruRating's analytics platform, aiding businesses in operational decisions and customer experience enhancements.
Charity Program
TruRating supports a charity program where donations are made for every customer feedback received. This initiative not only encourages higher response rates but also ensures that customer participation contributes to a greater cause. The mechanism promotes a dual benefit, enhancing community welfare while providing valuable business insights.
Global Operations
TruRating operates globally with offices in multiple countries, including the United States, United Kingdom, Australia, and Canada. This international presence allows TruRating to cater to a diverse range of businesses and customers, providing a unified platform for collecting and analyzing customer feedback in different markets. The global reach emphasizes TruRating's commitment to improving customer experiences on a worldwide scale.