Underground Cellar
Underground Cellar, based in San Francisco, CA, is a consumer-focused company in the food and beverage industry, offering a time-limited program for customers to reclaim wine orders and utilize credits due to the bankruptcy of Phoeno Wine Company Inc. and Underground Enterprises Inc.
Company Overview
Underground Cellar, based in San Francisco, CA, USA, operates within the food and beverage sub-industry under the broader consumer industry. The company employs a team of 26 individuals and has a presence in the United States of America, America/Canada, and operates both remotely and partly remotely. Underground Cellar participated in the Y-Combinator W15 batch, reflecting its startup origins and innovative approach.
Reclamation Program for Wine Orders
Underground Cellar offers a time-limited program for customers to reclaim wine orders and utilize credits, gift cards, and other account benefits. This program has been put in place following the bankruptcy of Phoeno Wine Company Inc. and Underground Enterprises Inc. The initiative enables customers to reengage with their past purchases and recoup losses through a structured three-stage wind-down process.
Wind-Down Process Stages
The wind-down process unfolds in three distinct stages. Stage 1 allowed customers to repurchase specific available bottles from their Underground Cellar accounts for a 21% fee as stipulated by the Sale Order. Stage 2 addressed customers with missing bottles, expired accounts, gift cards, and non-wine items, permitting repurchases at 21% of the original value. Stage 3, currently active, offers all remaining wine bottles at liquidation prices, enabling the use of remaining credits on these purchases.
Liquidation Orders Fulfillment
During Stage 3, customers can buy any available wine at reduced, liquidation prices. Fulfillment of these liquidation orders will commence after all prior claims are fully processed. As of now, 84% of these claims have been completed, with the process expected to conclude by early March. Customers can reach out for support and further queries via support@wineclaimsportal.com.
Customer Support and Assistance
Underground Cellar provides dedicated support and assistance for customers navigating the wine order reclamation and liquidation process. For further questions or assistance, customers can contact the support team at support@wineclaimsportal.com. This ensures clarity and guidance throughout the structured wind-down process.
