Joshua Kay
About Joshua Kay
Joshua Kay is an IT Service Desk Specialist with a Bachelor's degree in Business Networking from Bryant & Stratton College. He has experience in both corporate and Managed Service Provider environments and specializes in detailed documentation and user support.
Work at Union Home Mortgage
Joshua Kay has been employed at Union Home Mortgage Corp. as an IT Service Desk Specialist since 2021. In this role, he provides technical support and assistance to users, focusing on resolving IT issues effectively. His responsibilities include detailed documentation and collaboration with Network Systems Administrators to address complex IT problems. His work aims to alleviate user frustration and enhance the overall IT experience within the organization.
Education and Expertise
Joshua Kay studied at Bryant & Stratton College - Parma, where he earned a Bachelor's degree in Business Networking from 2018 to 2021. His education provided him with foundational knowledge in IT and networking principles. He actively seeks to learn new skills and expand his knowledge in the IT field, demonstrating a commitment to professional development and staying current with industry trends.
Background in Information Technology
Joshua Kay has a diverse background in information technology, having worked in both corporate and Managed Service Provider (MSP) environments. Prior to his current role, he served as an Information Technology Support Specialist at KGC COMPUTERS from 2018 to 2020. He also completed a three-month internship as an Information Technology Intern at MP Biomedicals in 2021, gaining practical experience in the field.
Professional Skills and Specializations
Joshua Kay specializes in detailed documentation for both personal and business use. His expertise includes troubleshooting and resolving IT issues, which he approaches with a focus on alleviating user frustration. He collaborates closely with Network Systems Administrators to solve complex IT problems, ensuring efficient and effective support for users.