Michael Ponzini
About Michael Ponzini
Michael Ponzini serves as the Escrow Tax Support Specialist Team Lead at Union Home Mortgage Corp. in Strongsville, Ohio, bringing extensive experience from various roles in the mortgage and customer service sectors.
Current Role at Union Home Mortgage
Michael Ponzini serves as the Escrow Tax Support Specialist Team Lead at Union Home Mortgage Corp. since 2023. In this role, he is responsible for overseeing the escrow tax support team and ensuring efficient operations. His position is based in Strongsville, Ohio, where he plays a crucial role in the company's escrow processes.
Previous Experience in Escrow and Mortgage Services
Prior to his current position, Michael Ponzini accumulated extensive experience in the mortgage industry. He worked at Amerifirst Home Mortgage in various roles, including Escrow Administration Team Coordinator, Escrow Supervisor, and Senior Mortgage Insurance Analyst. His tenure at Amerifirst lasted from 2014 to 2021, where he developed a strong foundation in escrow management and mortgage insurance.
Leadership and Operational Roles
Michael has held leadership positions in different organizations. He was the Director of Operations and Head Coach at Puckmasters Hockey Training Center from 2008 to 2010. Additionally, he served as an Assistant Manager at Jimmy John's for six months in 2010. His leadership experience is complemented by his role in leading the servicing platform conversion for escrow workstation data mapping at Union Home Mortgage.
Risk Management and Team Development
In his current role at Union Home Mortgage, Michael is responsible for identifying potential risks and execution challenges during the staffing merger. He plays a key role in fostering an open and inclusive work environment, which is part of his leadership responsibilities. His focus on team development contributes to a supportive workplace culture.
Customer Service Experience
Michael Ponzini has a background in customer service, having worked as a Customer Service Representative III at OneWest Bank from 2011 to 2014. This experience has equipped him with skills in client interaction and service delivery, which are essential in the mortgage and escrow sectors.