Milena Bertolini
About Milena Bertolini
Milena Bertolini is a Mortgage Underwriter currently employed at Union Home Mortgage Corp. since 2020, with a background in HR analysis and mortgage processing across various companies.
Work at Union Home Mortgage
Milena Bertolini has been employed at Union Home Mortgage Corp. as a Mortgage Underwriter since 2020. In this role, she utilizes her expertise in mortgage processing and underwriting to evaluate loan applications and ensure compliance with company policies and regulations. Her responsibilities include assessing borrower creditworthiness and determining loan eligibility, contributing to the overall efficiency of the mortgage approval process.
Previous Experience in Mortgage Processing
Prior to her current position, Milena Bertolini worked as a Mortgage Loan Processor at USAA from 2016 to 2020. During her four years in this role, she managed the processing of mortgage applications, ensuring that all necessary documentation was collected and reviewed. Her experience in this position provided her with a solid foundation in mortgage operations and customer service.
Background in Human Resources and Administration
Milena's career includes a role as an HR Analyst - Team Lead at Accenture Brasil from 2005 to 2006. In this position, she led a team focused on human resources functions, contributing to employee satisfaction and organizational effectiveness. Additionally, she worked as a Block Clerk at Cox Automotive Inc. from 2015 to 2016, where she gained experience in administrative tasks and customer interactions.
Education and Expertise
Milena Bertolini earned her Bachelor's Degree in Communication, Journalism, and Related Programs from Pontifícia Universidade Católica do Paraná, studying from 1997 to 2001. This educational background has equipped her with strong communication skills, which she applies in her current role to enhance client interactions and service delivery. Her fluency in multiple languages further supports her ability to engage with a diverse clientele.
Skills and Customer Service Focus
Milena possesses strong organizational skills that enable her to manage multiple tasks efficiently. Her deep understanding of company and client satisfaction informs her approach to customer service, allowing her to address client needs effectively. This focus on service quality has been a significant factor in her professional success across various roles.