Ryan Peterson
About Ryan Peterson
Ryan Peterson is an IT Service Desk Specialist currently employed at Union Home Mortgage Corp. and Cuyahoga Community College, where he provides technical support and engages in diagnostics for hardware and software issues.
Current Role at Union Home Mortgage
Ryan Peterson serves as an IT Service Desk Specialist at Union Home Mortgage Corp. in Strongsville, Ohio. He has held this position since 2021. In this role, he is responsible for handling triage responses for various technical issues, engaging in diagnostics across LAN and workstation hardware and software. He utilizes Freshdesk Ticketing Software to facilitate collaborative support and ensures detailed documentation and knowledgebase creation and maintenance.
Previous Experience at GameStop
Before his current role, Ryan Peterson worked as a Sales Manager at GameStop from 2004 to 2007. He spent three years in this position, where he was responsible for overseeing sales operations and managing customer interactions. This experience provided him with valuable skills in customer service and team management.
Experience at Gander Mountain
Ryan Peterson also worked as a Firearms Zone Manager at Gander Mountain from 2014 to 2017. During his three years in this role, he managed the firearms department, ensuring compliance with regulations and providing customer assistance. This position further developed his management and customer service skills.
Education and Expertise in Information Technology
Ryan Peterson studied at Cuyahoga Community College, where he earned two Associate's degrees in Computer Network Hardware and Network Software between 2019 and 2021. His education provided him with a solid foundation in IT principles, which he applies in his current roles. He has expertise in providing support within a Microsoft 365 environment and is skilled in diagnostics and technical troubleshooting.
Role at Cuyahoga Community College
In addition to his position at Union Home Mortgage, Ryan Peterson has been working as an Information Technology Support Specialist at Cuyahoga Community College since 2020. In this role, he supports the college's IT infrastructure and assists students and staff with technical issues, contributing to the overall efficiency of the institution's technology services.