Samantha Novak
About Samantha Novak
Samantha Novak is a Jr. Encompass Administrator at Union Home Mortgage Corp., where she focuses on system functionality and workflow improvements. She holds a Bachelor's degree in Computer and Information Systems from Kent State University and has experience with various information systems.
Work at Union Home Mortgage
Samantha Novak currently serves as a Jr. Encompass Administrator at Union Home Mortgage Corp., a position she has held since 2020. In this role, she is responsible for maintaining a paperless environment by managing the document library and creating custom documents as required. She also participates in internal release planning, prioritization, and the creation of release notes, which facilitate the smooth deployment of system changes. Additionally, she provides escalation support for help desk requests, collaborating with Ellie Mae's technical support departments to resolve complex issues.
Education and Expertise
Samantha Novak has a diverse educational background. She studied Computer and Information Systems at Kent State University, where she earned a Bachelor's degree from 2016 to 2019. During her studies, she participated in a study abroad program focused on International Business, engaging with leaders from organizations such as the WTO, UN, and the Red Cross. Prior to this, she attended Bowling Green State University for Theatre and Psychology for one year in 2008-2009, and later studied at Casal Aveda Institute, achieving certification as an Aesthetician/Esthetician and Skin Care Specialist from 2010 to 2011.
Background
Before her current role at Union Home Mortgage, Samantha Novak worked as an IT Helpdesk Associate at Union Home Mortgage Corp. from 2018 to 2020. She also gained customer service experience as a Front Desk Agent at Marriott from 2017 to 2018 in the Cleveland/Akron area. Her work experience includes navigating various information systems such as ERP, EMR, HMS, and Hotel OS systems, which has enhanced her understanding of system navigation and functionality.
Professional Skills
Samantha Novak demonstrates a proactive approach to enhancing operational efficiency by seeking opportunities for process-flow improvement in system functionality and workflow. She acts as a liaison with third-party vendors to create and maintain interfaces, ensuring seamless integration with the company's systems. Her experience in managing help desk requests and collaborating with technical support departments highlights her ability to address and resolve complex issues effectively.