Shantell Scarlett
About Shantell Scarlett
Shantell Scarlett is a Claims Representative at Universal Property and Casualty Insurance Company, where she has worked since 2013. She has a background in customer service and technical support, with experience at various organizations including Telecommunication Aggregation Group and AENTA.
Work at Universal Property & Casualty Insurance Company
Shantell Scarlett has been employed at Universal Property and Casualty Insurance Company as a Claims Representative since 2013. Over her tenure of 11 years in Fort Lauderdale, Florida, she has developed expertise in customer service and claims processing. Her role involves handling customer inquiries, processing claims, and ensuring a high level of service in a fast-paced environment. She has received recognition for her performance and commitment to customer care within the organization.
Previous Experience at Telecommunication Aggregation Group (T.A.G.)
Before her current role, Shantell Scarlett worked at Telecommunication Aggregation Group (T.A.G.) as a Technical Representative from 2007 to 2008. During her one-year tenure in Margate, FL, she gained valuable experience in technical support and customer interaction, which contributed to her skill set in handling customer inquiries and technical issues.
Experience as Temporary Intake Claims Coordinator at AENTA
In 2013, Shantell Scarlett served as a Temporary Intake Claims Coordinator at AENTA for a period of six months in Plantation, FL. This role allowed her to further develop her claims processing skills and customer service capabilities, enhancing her experience in the insurance industry.
Education and Expertise in Insurance
Shantell Scarlett completed her Adjuster License at UCF/Florida Insurance University in 2015, which solidified her qualifications in the insurance field. Additionally, she studied Psychology at the University of Phoenix, achieving an Associate's degree from 2011 to 2012. Her educational background supports her expertise in customer care, communications, and relationship building.
Skills in Customer Care and Technical Support
Shantell Scarlett possesses a diverse skill set that includes world-class customer service, problem solving, and user training and support. She is proficient in MS Office and various databases, which aids her in data entry, report documentation, and call center operations. Her experience spans ten years of commendable performance in customer service and support roles, showcasing her ability to thrive in high-volume environments.