Devon Archer
About Devon Archer
Devon Archer is a call agent with extensive experience in customer service and a strong belief in the importance of human interaction in technology-driven environments. He possesses diverse skills in graphic design, video editing, and sound engineering, complemented by formal education from Harvard University and Utah State University.
Work at Upcall
Devon Archer has been employed at Upcall as a Call Agent since 2019. In this role, he utilizes his extensive experience in customer service and communication to enhance client interactions. His focus is on integrating a human touch into the services provided, which aligns with his belief in the importance of personal engagement in a technology-driven environment.
Education and Expertise
Devon Archer studied at Harvard University, where he achieved a certificate from 2019 to 2020. He also attended Utah State University, obtaining a Business/Master Remote Work Professional certification in 2019. His educational background complements his diverse skill set, which includes management, customer service, and training employees.
Background
Devon Archer has a rich professional background that spans various fields. He previously worked at CaptionCall as a Captioning Agent from 2018 to 2019. He is self-taught in graphic design, video editing, and musical composition, showcasing his commitment to continuous learning and skill development.
Achievements in Music and Video Editing
Devon Archer possesses over 28 years of experience in musical composition and more than 11 years in video editing. His expertise includes sound editing and mixing, with over 17 years in recording engineering. He is proficient in using Adobe Premiere, Photoshop, and Lightroom for creative projects.
Typing Speed and Skills
Devon Archer can type at a speed of 80 words per minute. His diverse skill set includes management, customer service, secretarial duties, and training employees, which enhances his effectiveness in his current role and previous positions.