Matt Eaton
About Matt Eaton
Matt Eaton is a Senior Customer Success Manager with expertise in Software as a Service (SaaS) and strategic partnerships. He has a diverse background in customer success, brand marketing, and business strategy, having worked in various roles across multiple organizations since 2006.
Current Role at Upwave
Matt Eaton serves as the Senior Customer Success Manager at Upwave, a position he has held since 2022. He operates remotely from New Orleans, Louisiana. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. His responsibilities include utilizing problem-solving skills to address customer needs and fostering strong relationships to drive success.
Previous Experience at Upwave
Prior to his current role, Matt Eaton worked at Upwave as a Customer Success Manager from 2021 to 2022. During his eight months in this position, he contributed to customer engagement strategies and supported clients in maximizing their use of Upwave's services. His experience in this role laid the groundwork for his advancement to Senior Customer Success Manager.
Professional Background in Customer Success
Matt Eaton has extensive experience in customer success management, having worked at Lucid, LLC in various capacities. He served as a Customer Success Manager from 2018 to 2020 and later as Senior Manager, Marketplace Supply from 2020 to 2021. His roles involved managing client relationships and ensuring that customer needs were met effectively, which contributed to his expertise in the field.
Educational Background
Matt Eaton studied at Connecticut College, where he earned a Bachelor of Arts degree in American Studies and Government from 2002 to 2006. His education provided a foundation in critical thinking and analysis, which he applies in his professional roles, particularly in strategic partnerships and customer success.
Skills and Expertise
Matt Eaton possesses a diverse skill set that includes expertise in Software as a Service (SaaS), brand marketing, and increasing brand awareness. He is skilled in contract negotiation and business strategy, which enhances his effectiveness in customer success management and strategic partnerships. His problem-solving abilities are integral to his approach in managing customer relationships.