US Cloud
US Cloud offers a comprehensive alternative to Microsoft Premier and Unified Support, providing 24/7 support from an all-American team of Microsoft-certified engineers at a lower cost.
Services
US Cloud offers a complete replacement for Microsoft Premier and Unified Support. They provide 24/7 global customer and engineering support, differentiating themselves with financially-backed Service Level Agreements (SLAs) that guarantee faster ticket resolution. Their support encompasses all Microsoft products, including those that have reached end-of-life status. They provide both reactive and proactive support services, aiming to furnish a comprehensive assistance package for enterprises.
Expert Team
US Cloud employs an all-American team comprising Microsoft-certified engineers and architects. This team is instrumental in delivering their robust support services. Each member brings a wealth of expertise, ensuring that clients receive high-quality service tailored to their needs.
Global Reach
US Cloud supports enterprises in over 40 countries, highlighting its extensive global footprint. Their 24/7 global customer and engineering support system ensures clients worldwide have access to timely assistance whenever required. This international presence underscores their capability to manage and support diverse and widespread operations.
Cost Efficiency
US Cloud offers services that are 30-50% cheaper than Microsoft Unified or Microsoft Premier Support. This cost efficiency positions US Cloud as an attractive alternative for enterprises seeking substantial savings on their IT support expenses without compromising service quality.
Financially-backed Service Level Agreements
US Cloud provides support services underpinned by financially-backed SLAs. These agreements focus on response times and ticket escalation, illustrating their commitment to reliability and efficiency. These SLAs assure clients of expedited issue resolution, reinforcing US Cloud's pledge of superior service.