Vail Systems
Vail Systems provides telephony software and cloud services to enhance customer conversations, offering solutions like Whistle Engine, RACC, and CUE Analytics for secure, efficient, and insightful communication.
Services
Vail Systems offers telephony software and cloud services designed to enhance customer conversations. Their suite of services includes in-app calling through the Whistle Engine, which provides secure voice communication from any app, and caller authentication automation. The company also provides enhanced network services via the RACC platform, facilitating rapid deployment and configuration of voice services. Additionally, CUE Analytics offers real-time customer activity insight, while Speech Analytics and Prosodica analyze call data to detect and address customer service pain points.
Products
Vail Systems' product lineup includes: Whistle Engine for in-app secure calls; RACC platform for deploying voice services; CUE Analytics for real-time customer insights; VCME technology for audio issue remediation in call centers; Speech Analytics for analyzing conversation data; Prosodica for real-time detection of non-verbal signals; VCXA for web-based customer experience tools; and FreeClimb API for integrating telephony technologies into software applications. Additionally, Telekit offers a SaaS solution for small business customer service management.
Key Technologies
The Vail Platform incorporates several cutting-edge technologies such as a proprietary SIP stack, a routing engine (RACC), a call detail record system, and a recording system. VCME is a patented technology focused on audio enhancement in call centers. Prosodica utilizes real-time digital signal processing to monitor and respond to non-verbal cues in calls. Speech Analytics and CUE Analytics work together to provide insights from unstructured conversation data and real-time reporting. The Whistle Engine supports secure and high-definition call quality across mobile and desktop applications.
Compliance and Security
Vail Systems maintains stringent security and compliance standards, including Level 1 PCI DSS certification and HIPAA compliance. Their services are hosted in data centers that comply with SOC 1 and SOC 2 standards, ensuring high levels of security and operational integrity.
Company History
Vail Systems was founded in 1991 and has its headquarters in Deerfield, IL, with an additional office located in Chicago, IL. Sister companies include Prosodica and Versay Solutions, which complement Vail Systems' focus on enhancing customer conversations through technology.