Viable
Viable offers AI-driven generative analysis to transform raw data into actionable insights, integrating seamlessly with various tech stacks and providing transparent pricing with unlimited user seats.
Overview of Viable
Viable, established in 2020 and based in Silicon Valley, offers AI-driven generative analysis aimed at transforming raw data into actionable insights. Its platform integrates with a wide range of tech stacks such as Zendesk, Intercom, Front, Delighted, Gong, and more, providing seamless analytical capabilities. The company has processed 7.9 million data points and identified over 68,000 distinct themes through its Artificial Intelligence.
Services Offered by Viable
Viable's services cater to various use cases, including customer experience, employee engagement, marketing insights, product management, and research. The platform provides features such as custom reporting, advanced API access, the ability to train AI with customer data, and custom datapoint allocations for larger businesses. Viable also offers dedicated onboarding and a free first analysis report.
Viable's AI Capabilities
Viable's AI can analyze feedback from numerous sources like surveys, reviews, social media, and various other platforms. It tracks weekly changes in feedback to identify emerging themes, delivering insights via email. The AI exceeds human performance in processing and understanding qualitative data, offering multilingual feedback analysis to help businesses increase customer satisfaction, reduce churn, and save time on manual analysis.
Viable's Integration and Pricing
In addition to seamless integration with platforms like Salesforce, Reddit, Qualtrics, and more through Zapier, Viable's pricing plans include Startup, Growth, and Enterprise options. The company offers transparent pricing with unlimited user seats at every price point, aiming to provide maximum value and flexibility to businesses of all sizes.
Resources and Recognition
Viable offers a variety of resources including a blog, case studies, documentation, and a changelog to help users get the most out of their platform. The company has been recognized by Forbes as a leader in the Generative AI space and has achieved the 2nd Best Product of the Day status twice on Product Hunt, with a rating of 4.9 out of 5 stars.