Juan Guillermo P.
About Juan Guillermo P.
Juan Guillermo P. is a Technical Platform Lead at Viant Technology, where he has worked since 2023. He has a diverse background in customer support and technical roles within the SaaS industry and is currently pursuing an additional degree in Computer Science.
Work at Viant Technology
Currently, Juan Guillermo P. serves as the Technical Platform Lead at Viant Technology, a position he has held since 2023. His role is based in Irvine, California, and operates in a hybrid work environment. In this capacity, he leverages his extensive experience in technical support and platform management to enhance the company's technological offerings.
Previous Experience in Customer Support
Juan Guillermo P. has a diverse background in customer support roles within the SaaS industry. He worked as a Customer Support Analyst at AuditBoard from 2020 to 2021, where he provided remote support for clients. He also held positions as a Digital Support Consultant at Hudson MX and as a Customer Experience representative at Gemini, further developing his skills in customer service and technical support.
Education and Expertise
Juan Guillermo P. is pursuing an additional undergraduate degree in Computer Science, complementing his existing educational background. He holds a Bachelor of Business Administration in Management Information Systems from Cal State Fullerton, an Associate of Arts and Sciences in Business Administration from Orange Coast College, and a Bachelor of Applied Science in Wirtschaftsinformatik from Technische Universität Berlin. His educational journey reflects a strong foundation in both technical and business disciplines.
Background in IT and Risk Assurance
Juan Guillermo P. has accumulated significant experience in IT controls and risk assurance. He interned at Armanino LLP in Risk Assurance & Advisory Services, where he gained insights into internal audit processes. His role involved understanding IT controls within tax and accounts receivable, which has contributed to his comprehensive understanding of the technical landscape in business environments.
International Experience
Juan Guillermo P. participated in the Congress-Bundestag Youth Exchange for Young Professionals as a U.S. Fellow from 2017 to 2018. This program took place in Berlin, Germany, and provided him with valuable international exposure and experience in cross-cultural communication, enhancing his professional profile.