VoiceOps
VoiceOps, based in San Francisco, CA, offers coaching enablement software for call centers and provides a platform for analyzing enterprise voice data. The company serves various industries and hosts the Always Be Coaching webinar and podcast series.
Company History
VoiceOps, formerly known as Clover Intelligence, is based in San Francisco, CA. The company participated in the Y-Combinator W17 batch. Over the years, VoiceOps has evolved to focus specifically on creating solutions for call center coaching enablement. Operating primarily in the B2B space, it offers advanced software solutions to enterprises across diverse industries.
Services
VoiceOps provides coaching enablement software designed to optimize call center performance. The platform allows for the analysis of enterprise voice data, making it easily queryable. Key features include measuring adherence to call flow, designing and executing coaching strategies, and increasing ROI by closing performance gaps and reducing attrition. VoiceOps also offers a demo of their Coaching Enablement Platform to prospective clients.
Industry Applications
VoiceOps serves a wide range of industries, including Lending, Collections, Education, Auto Finance, Insurance, Travel, and Hospitality. Companies in these sectors leverage VoiceOps' software to enhance their call center operations, improve training effectiveness, and boost overall performance.
Educational Resources and Webinars
VoiceOps provides valuable educational resources, including eBooks focused on behavior-based coaching and best practices for modern call center coaching. In addition, VoiceOps hosts the Always Be Coaching webinar and podcast series, which delves into various aspects of call center coaching, offering insights and practical tips for professionals in the field.
Location and Team
VoiceOps is headquartered in San Francisco, CA, and has a team of 10 members. While the company operates primarily in the United States, its services also extend to regions like America and Canada. The compact yet specialized team reflects a focused approach to delivering niche B2B solutions.