João Ramos
About João Ramos
João Ramos is a Customer Service Associate at Westfield with a diverse background in quality assurance and technical skills in various platforms.
Title
João Ramos is currently a Customer Service Associate at Westfield.
Current Role
João Ramos has been working at Westfield as a Customer Service Associate since 2019. Based in the London, England Metropolitan Area, he is responsible for assisting customers with their inquiries and ensuring a positive shopping experience.
Previous Work Experience
João Ramos has held various roles in quality assurance and testing throughout his career. He worked at Lyncode as a QA from 2017 to 2019 and served as a Freelancer QA at Sétima in 2016. Prior to these roles, he was involved in test, adoption, and management at Leroy Merlin from 2014 to 2016. He also served as a Test Engineer at Staples Portugal from 2011 to 2014 and worked in support and testing at Optimus Kanguru from 2010 to 2011. Additionally, he worked as a Support Wizard at FULCRO - Sistemas de Informação de Gestão, Lda. from 2008 to 2010.
Education and Certifications
João Ramos completed his education at Escola Daniel Sampaio, where he achieved the qualification of Technician of Informatics and Management from 2006 to 2009. He also studied at Testing Solutions Group Ltd (TSG) and attained the ISTQB - Foundation level certification, demonstrating his expertise in software testing.
Technical Proficiencies
João Ramos possesses a diverse skill set that includes expertise in Adobe Lightroom and Photoshop, indicating a strong background in photography and photo editing. He has experience in manual and trainee automation testing, showcasing his quality assurance capabilities. Additionally, he has technical proficiency in iOS, web (HTML/CSS), and Android platforms.