Wisely
Wisely offers a Customer Data Platform (CDP) tailored for restaurants, integrating guest data and providing solutions like Reservations & Waitlist, Host, Marketing Automation, and Sentiment.
Customer Data Platform for Restaurants
Wisely offers a Customer Data Platform (CDP) specifically designed for the restaurant industry. This platform integrates siloed guest data and extends it to various parts of the business. By syncing data points from multiple sources to a unified guest profile, the CDP makes insights accessible to culinary, operations, marketing, and finance departments. This enables restaurants to eliminate data silos and own their customer data, fostering a personalized, 1:1 relationship with guests.
Reservations & Waitlist System
Wisely's Reservations & Waitlist system offers an efficient solution for managing guest reservations and waitlists. With one-click booking available from any platform, guests can easily secure a table. The system also includes features like SmartQuote for providing accurate wait time estimates and List Assist to reduce manual work for hosts, enhancing overall efficiency.
Marketing Automation for Restaurants
Wisely's Marketing Automation solutions enable restaurants to drive guest visit frequency and enhance customer engagement. Features include triggered email and SMS campaigns based on guest behavior, omnichannel outreach, and a robust segment builder for creating complex queries. Users can also send 1:1 codes via Sparkfly and perform detailed demographic analysis to understand deeper patterns in guest behavior. On average, clients using Wisely's Marketing Automation experience a 28% increase in visit frequency.
Sentiment Analysis and Guest Feedback
The Sentiment solution from Wisely aggregates feedback from multiple platforms and connects reviews to guest profiles. This solution provides real-time guest input through feedback surveys and allows for direct responses to customer reviews. High-level reporting and powerful machine learning features enable restaurants to analyze and categorize feedback, drilling down into specific reviews tied to sentiment trends.
Host Solutions for Restaurant Management
Wisely's Host solution includes comprehensive features for table and order management, assisting in the efficient greeting and service of dine-in and take-out guests. Integration with POS systems ensures real-time updates on table statuses, while multi-iPad sync supports seamless operations. The Host App also facilitates shift changes and scaling of server sections. Additional functionalities include automated text communication about online order statuses and support for accurate wait time quotes.