Alex Beznos
About Alex Beznos
Alex Beznos is a Software Engineer at Yuma, a company specializing in automating customer support for large Shopify merchants.
Alex Beznos: Software Engineer at Yuma
Alex Beznos is a Software Engineer at Yuma, where he works as part of an 8-person team dedicated to automating customer support for large Shopify merchants. His responsibilities include developing and maintaining Yuma's technology, which integrates with help desk software to manage high volumes of support requests.
Yuma's Use of LLMs and Knowledge Bases
Yuma employs large language models (LLMs) and custom-built knowledge bases to assist customer support agents. The technology at Yuma suggests drafts for responses and can mimic the writing style of a brand while learning its current workflows. This capability enhances the efficiency and accuracy of customer interactions.
Remote Work at Yuma
Alex Beznos works remotely as part of a distributed team of eight members at Yuma. The company supports remote work, allowing its engineers to contribute from various locations while focusing on delivering seamless customer support automation for large Shopify merchants.
Yuma's Integration with Help Desk Software
Yuma's technology is designed to natively integrate with any help desk software, facilitating high-volume support management. It provides dynamic workflows described in plain English to support agents. This integration enables agents to work efficiently across multiple languages, making Yuma a versatile tool in global support operations.
Yuma's Background and Prototype Launch
Yuma was initially launched as a prototype in mid-December 2022 and received an overwhelming number of demo requests upon its release. It is Alex Beznos's third startup with Y Combinator, following Socialcam and Triplebyte. The focus of Yuma is on enhancing the customer support experience for large Shopify merchants using advanced technologies.