Gopi Konakala
About Gopi Konakala
Gopi Konakala is an Operations Manager with expertise in managing food and beverage cloud kitchens and delivery partnerships. He has held various operational roles in companies such as foodpanda, OYO, and zingbus, and has a Master of Technology degree in Electrical and Electronics Engineering.
Work at zingbus
Gopi Konakala currently serves as the Operations Manager at zingbus, a role he has held since 2022. Based in Hyderabad, Telangana, he is responsible for overseeing operational processes and ensuring efficient service delivery. His expertise in managing logistics and operations contributes to the company's commitment to providing reliable transportation solutions.
Previous Experience in Operations Management
Prior to his current position, Gopi Konakala accumulated extensive experience in operations management across various organizations. He worked at OYO as AGM-Operations from 2019 to 2021, where he was involved in enhancing operational efficiency. Before that, he served as Area Operations Manager at foodpanda from 2017 to 2019, and as Hub Operations at foodpanda for one year in 2016. Additionally, he held the position of Operations Manager at AnyTime Diesel from 2021 to 2022.
Education and Expertise
Gopi Konakala holds a Master of Technology (MTech) degree in Electrical and Electronics Engineering from Jawaharlal Nehru Technological University, Kakinada. He completed his studies from 2014 to 2017. His educational background provides a strong foundation for his expertise in managing operations, particularly in the food and beverage sector, where he specializes in handling cloud kitchens and delivery partners.
Skills in Customer Complaint Resolution
Gopi Konakala specializes in the effective resolution of customer complaints and concerns. His experience in operations management has equipped him with the skills necessary to address issues promptly, ensuring customer satisfaction. This focus on customer service is critical in the competitive landscape of food delivery and logistics.
Logistics and Delivery Management Experience
Gopi has significant experience in logistics operations, particularly in auditing and ensuring on-time delivery. His roles in various organizations have involved overseeing delivery processes, which are essential for maintaining operational efficiency and meeting customer expectations in the fast-paced food delivery industry.