Nikhil Singh
About Nikhil Singh
Nikhil Singh is a Customer Experience Manager at zingbus, where he has worked since 2021. He previously held the position of Customer Service Manager at Delhivery from 2016 to 2021 and holds a Bachelor of Engineering in Mechanical Engineering from Maharishi Markandeshwar University.
Work at zingbus
Nikhil Singh has been serving as the Customer Experience Manager at zingbus since 2021. In this role, he focuses on enhancing customer satisfaction and streamlining service processes. His tenure at zingbus has lasted for three years, during which he has contributed to improving customer interactions and overall service quality. The company, based in Gurugram, Haryana, India, specializes in providing bus transportation services across various routes.
Previous Experience at Delhivery
Before joining zingbus, Nikhil Singh worked at Delhivery as a Customer Service Manager from 2016 to 2021. His five-year experience at Delhivery involved managing customer service operations and addressing client inquiries. This role allowed him to develop skills in customer relationship management and operational efficiency, contributing to the company's reputation in logistics and supply chain solutions.
Education and Expertise
Nikhil Singh completed his Bachelor of Engineering (BE) in Mechanical Engineering from Maharishi Markandeshwar University, Mullana, from 2012 to 2016. This educational background provided him with a solid foundation in engineering principles and problem-solving skills, which he applies in his professional roles. His expertise in customer experience management is supported by his technical knowledge and practical experience in service-oriented positions.
Background
Nikhil Singh is based in Gurugram, Haryana, India. His career trajectory reflects a strong focus on customer service and experience management. With a background in mechanical engineering, he has transitioned into roles that emphasize customer interaction and satisfaction, showcasing his adaptability and commitment to enhancing service delivery.