Nikhil Singh
About Nikhil Singh
Nikhil Singh is a Program Manager with extensive experience in process improvement and customer retention. He has worked at Delhivery in various roles and currently holds a position at zingbus, demonstrating a strong background in customer lifecycle management and service operations.
Work at zingbus
Nikhil Singh has been serving as a Program Manager at zingbus since 2021. His role involves overseeing various projects and initiatives aimed at enhancing operational efficiency and customer satisfaction. Based in Gurugram, Haryana, India, he focuses on implementing strategies that align with the company's goals and improve service delivery.
Previous Experience at Delhivery
Nikhil Singh worked at Delhivery from 2016 to 2021, where he held multiple positions. He started as a Quality Analyst from 2016 to 2018, followed by a role as Assistant Manager from 2018 to 2019, and finally as Manager from 2019 to 2021. Throughout his tenure, he contributed to process building and customer retention efforts, demonstrating a strong ability to enhance productivity and efficiency.
Education and Expertise
Nikhil Singh earned his Bachelor of Engineering (BE) in Mechanical Engineering from Maharishi Markandeshwar (Deemed to be University) from 2012 to 2016. His educational background provides a solid foundation for his expertise in Customer Lifecycle Management and Service Operations, which he applies in his professional roles.
Skills in Process Improvement
Nikhil Singh possesses skills in building processes and improving customer retention. He has a demonstrated ability to define targets and develop methods that enhance productivity and efficiency. His strong focus on upgrading processes aims to improve both quality and customer experience across the organizations he has worked with.
Problem-Solving Experience
Nikhil Singh has experience in resolving problem statements within prescribed turnaround times. His analytical skills and methodical approach enable him to tackle challenges effectively, contributing to operational improvements and enhanced service delivery in his roles.