Rohan Chadha
About Rohan Chadha
Rohan Chadha is a Product Manager currently working at zingbus, where he has implemented various initiatives to enhance customer experience and operational efficiency. He has a diverse background in product management and consulting, with previous roles at notable companies such as Capgemini, Wipro Limited, and Nucleus Software.
Current Role at zingbus
Rohan Chadha has been working as a Product Manager at zingbus since 2022. In this role, he has implemented a WhatsApp bot that effectively resolved approximately 71% of incoming chat volume. He also built a customer experience support dashboard that generates real-time alerts based on customer calls and bus GPS data. His contributions have focused on enhancing operational efficiency and customer satisfaction.
Previous Experience in Product Management
Prior to his current position, Rohan Chadha gained valuable experience in product management through various internships. He worked as a Product Management Intern at Zuperly for two months in 2021. Additionally, he served as a Product Marketing Intern at Nucleus Software for three months in the same year. His roles involved supporting product development and marketing initiatives.
Background in Technology and Consulting
Rohan Chadha has a solid background in technology and consulting. He worked at Capgemini as an Associate Consultant from 2018 to 2020 and as a Senior Software Engineer from 2017 to 2018. His experience at Wipro Limited as a Pre-Sales Consulting Intern and at KocharTech as a Market Research Intern further enhanced his skills in consulting and market analysis.
Education and Expertise
Rohan Chadha holds a Master of Business Administration (MBA) from the Indian Institute of Foreign Trade, where he studied from 2020 to 2022. He also earned a Bachelor of Technology (B.Tech.) in Instrumentation and Control from Dr. B R Ambedkar National Institute of Technology, Jalandhar, from 2013 to 2017. His education has equipped him with a strong foundation in business and technology.
Skills and Tools Proficiency
Rohan Chadha possesses a diverse skill set that includes proficiency in tools and methodologies such as Mixpanel, SQL, Jira, Figma, Hotjar, Lucid, BalsamiQ, Google Analytics, Postman, and API. He is experienced in Agile methodologies, user stories, stakeholder management, and A/B testing, which are essential for effective product management and development.